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FAQ

The first important thing you need to know is that i only sell the Digital HD Portrait, i don't ship any physical product!

Who i am?

Actually Carla is my pseudonym, my real name is Elena (but my children loves to call me Carla and i love it!!)
I have some friends helping me with customer support and other ones helps me drawing and colouring all the portraits to deliver it to you in time!!
My husdand is in the team helping me with the techincal part (website, advertising etc etc)! I'm glad to work with him too :)

    What's the price?

    • Shoulders Up First people: 45usd (30$ for all the others)
    • Full body First people: 65usd (40$ for all the others)
    • Default backgrounds: FREE!
    • Customized background: 50 usd

    How long does it take?

    Since is just me and my friends, I try to work as fast as I can but I always want to deliver the best work possible... therefore I aim to deliver your hand-drawn nightmare digital portrait in about 3 or 7 working days or so.

    Sometimes I can take a little longer... but don't worry, when this happens is because I want to make sure everything is amazing!

    How is the portrait sent?

    You will receive your digital copy to print as many times as you want and wherever you want!

    I will send you the digital portrait to the mail you filled during the checkout! Be accurate please!

    How large is the portrait? It's an HD File 2500 x 2500 pixel in 300 dpi! Perfect for every size surface! Also the biggest canvass! :)

     What if I am not happy with my portrait?

    Sometimes working from a photo could let miss the essence of your picture but I'm always ready to make revisions FREE OF CHARGE until you are 100% satisfied with your nightmare portrait! Each edit asked will be completed in 7/10 days from the request day.
    Please note that if no drawing details are added to the order i'll feel free to draw dress and details as i prefer. Any change in this way will have an additional charge.

     What quality should the photo I send to you be?

    The photos that you have on your phone are perfect! Since I draw from zero without any apps or automatic softwares, I just need your best photo so I can see how to create a beautiful portrait.

    I have a large group I need doing?

    No problem just drop me an email and we can discuss large jobs.

    Will I be charged for changes to my order after it's been made?

    It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by me and will result in additional charges if the customer requires changes.

     

    -> ORDER YOUR NIGHTMARE PORTRAIT NOW <-

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